Order total: £22.49
Order acknowledged, Snapfish advise estimated delivery date: Tuesday, Dec. 6,2016
Wednesday 7th December, no sign of item ordered, after waiting in all day yesterday as it is too large for letterbox
Transcript of online chat with Snapfish Customer Service, (complete with spelling errors)
Bob: Order ID 988800321320 was supposed to be delivered yesterday but has not yet arrived, has it been dispatched?
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Edgar de Gracia: . No worries I will check on this for you. I do apologize but there was still no update on our end. No worries I will make sure that this will be updated.
Bob: why was I told it was to be delivered yesterday?
Edgar de Gracia: I do understand what you mean about the but is shows that there was a issue with the carrier and they are doing there best to sort this out. No worries you order as been dispatch there is some issue with the shipping.
Bob: If it is despatched when can I expect it to arrive, I stayed in yesterday for it. Who is the courier?
Edgar de Gracia: Carrier will be Harrier. (Harrier the Carrier, is that a joke?)
Edgar de Gracia are we still connected?
Bob: (repeating above question) If it is despatched when can I expect it to arrive, I stayed in yesterday for it?
Edgar de Gracia: I see, as of the moment we still dont have a respond from the carrier no worries once this is sorted out we will send you a email of the date the order will arrive.
Bob: I'll await the email then, but am not impressed with this service.
Edgar de Gracia: Thanks for choosing Snapfihs and have a great day.
Example of Good Customer Service:
On Friday 2nd December I ordered goods from a company in London. Order acknowledged on same day
On Monday 5th they emailed to say the goods would be delivered on Tuesday 6th December.
On Tuesday 6th December they emailed to say that the Courier (UKMAIL) would deliver between 12:30 and 1:30pm. At 12:45 Goods arrived, perfectly packaged and fit for purpose.
Moral, use UKMAIL not Harrier for your parcels! (Unless it's Snapfish's fault of course)
Update Dec9th - Spoke to Customer services today, they say order has not been dispatched after all as they have issues with the Canvas (I ordered a Canvas print) They have refunded cost of shipping but still can't say when item will be dispatched.
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