Vodafone, do they know what they are selling?

It’s been a while since I posted a blog, I don’t know where the time goes sometimes.

It may be that I’m spending it corresponding with firms that are less than competent.
I have met a few of these recently.

Vodafone are my latest problem.

I wanted an internet ‘dongle’ so I can use my laptop when away from home.

 Looking at all the deals on line, the best offer was a £19.99 ‘pay as you go’ dongle from Vodafone. The web site said it would have 500MB which would be good for 60 days with the price for more being £5 per 250Mb valid for 30 days

 I could have purchased it online but I decided to go to the Torquay shop instead so I could pick it up there and then.

 The shop had the device in stock but it was £24.99. I told him it was £19.99 online and he opened the web page and read it for himself, he then asked his colleague “are these still £24.99 in the shop?” and his colleague said “yes”, so he charged me £24.99 (if I wasn’t in a hurry and didn’t need it urgently I’d have left it in the shop.)

It worked when plugged in but only seemed to have 250MB of data included valid for 30 days, 250MB less than the web site offer. (£5 worth of data) So I appear to have been overcharged by £10 in total.

Two emails to Vodafone have so far failed to sort it out, they suggested I go back to the shop to sort it out, despite the fact they could easily top the device up on line. I won’t be buying a Vodafone mobile phone if that is the best they can do.

Hello Bob,

Thank you for writing Vodafone customer service with regards to the price plan.
I like to inform you that if store person has charged you more than please visit the point of purchase, they will be the best people who can assist you further in this matter. I trust this information will help.
Kind regards,
Ch**  (I've deleted the name)
Vodafone Customer Services