United Airlines And USA Immigration.

Having returned from a special holiday in America, to celebrate our 40th Wedding Anniversary, I was obliged to write to United Airlines to complain about their service: If I booked flights 6 months in advance and specify we are a couple celebrating an anniversary, you would think they could seat us together. They failed on this most simple requirement. One one 3 hour flight they failed totally, we were allocated seats at opposite ends of the plane. We complained and got seats on the same row but not together, there were two people between us who would not move. On a second 5.5 hour flight they only managed to re-allocate us seats together after we had strong words with them at the departure desk. 

At Honolulu Airport on our return journey, their economy check in was so slow we nearly missed our flight despite arriving at the airport 2.5 hours before the flight time.

I was also disappointed with the performance of the Immigration Dept. at Chicago O'Hare airport, where it took us about an hour and a half standing in a queue to get into America. 16 Desks were available for non US citizens but only four were manned, and the one we were queueing for shut, just as as we got to the front of the queue, so the officer could have his break. By this time, our next flight was boarding and we still had to collect our cases, clear customs and move to another terminal building to catch it. We were not amused.  You would think when they know a 400 seat plane is landing they would put more staff on duty.