When is a car service not a service?

Answer : When it is a 'convenience check'

I bought a new Ford car from Vospers Ford, Torquay, in August 2019 and because service costs for cars are so high I also bought a Ford service plan to cover the cost of services one and two, specifically including service 2 because it's the more expensive one on most cars. This plan was valid for two years and a month, which sounds fine, as I was told car would need a service each year and thats what it says in the service booklet supplied with the car.

So in August 2020 I ring the dealer to book the first service only to be told that it did not need a service this year, it now only needs a service every two years. (I suppose this is good news?) However I could bring it it for a 'convenience check', but this is optional.

Well my service book says it needs an annual service. (oh, we gave you the wrong book)

Also sold with the car is FORD assistance, a roadside and at home rescue service for if the car breaks down. This is valid for twelve months but is renewed at every service (if serviced by a Ford Dealer). So if I don't have the 'optional' convenience check I have no roadside assistance for the next 12 months, until the 'first' service, but if I have the 'convenience check' Ford will renew the roadside support for 12 months. Very kind of them!

So the option is to pay for a 'Convenience' check or pay for a year of an alternative rescue service ! Decisions Decisions.

So what about my Ford Service plan? Oh I'm afraid that isn't valid sir, as the second service included in the plan is now after the expiry date of the plan. Well can you not extend the plan? No sir, not allowed. (well it wouldn't be, would it, it will cost them more money?).

Well I note that the service plan is not paid for by Vospers, it's an insurance plan, I think it's mis-sold. Vospers should refund the money and compensate me as per the mis-sold insurance rules (return amount I paid +8%). No, we will only refund the original amount. In that case please send my money back (still waiting three weeks later).

So can you tell me the costs of the first four visits to your garage? (Vospers Torquay)

1. First Convenience check. £74.10
2. Service No 1 £377.39
3. Convenience Check 2 £74.10
4. Service No 2 £463.24
Total £968.83 (see why I bought a plan !)

Service Costs at next nearest Ford Dealer (this is where it will be going)

1. First Convenience check. £65
2. Service No 1 £217.50
3. Convenience Check 2 £65
4. Service No 2 £295.50.
Total £643.00 (a saving of £325.83)

Postscript: 11th September 2020.

I did get my £370 back eventually but I have complained it is not enough as it doesn't cover the cost of the first two 'Services' I am awaiting their reply. Vospers send me this document today, do you think they are trying to wind me up or are they just being silly.