We have used this company on a number of occasions in the past and the recipients have always been pleased with their flowers so I decided to get a bouquet sent to Glynis on her birthday, instead of buying them myself and smuggling them into the house the previous night to present on the birthday morning.
(
I’m not sure if this was a good idea as Glynis spent the morning of her birthday wondering why she didn’t have flowers and I had to spend the morning making excuses for not going out until the postman had been.)
So I went to their web site and found a Carnival Bouquet, available in three sizes
Standard, Medium and Large. The MEDIUM one looked good in the picture so I ordered that one.
Fortunately the postman arrived mid-morning on Glyn’s birthday with a box containing the flowers. It didn’t look as big a bouquet as I had seen in the picture but Glynis opened it and was very pleased I hadn’t forgotten her flowers.
I took the label off and it clearly stated that it was a STANDARD so I assumed they had sent the wrong one and dashed off an email to complain. The company was very good and said they would send a replacement bouquet as soon as possible.
In the meantime I had a look in the catalogue contained in the parcel with the flowers and to my surprise I found the same flowers, available in three sizes, but the sizes in the catalogue were Posy, Standard and Indulgent. The Catalogue STANDARD appears to be the same as the Website MEDIUM. I also noted that the flowers will be sent while they are still in bud, but the photo is taken when they are in full bloom, which might explain why the ones I received looked smaller than the picture in the catalogue.
So the second lot arrived (Standard size again) but it looks to me as if STANDARD is the middle size, so I probably got the ones I ordered after all.
Anyway I can’t complain any more since we got two lots of flowers for the price of one. The Customer service dept were very efficient and the problem only arose due to their own inconsistent labelling of the product. I shall have to check the web site again soon to see if they have changed the descriptions to match the catalogue and delivery label description.
Fortunately the postman arrived mid-morning on Glyn’s birthday with a box containing the flowers. It didn’t look as big a bouquet as I had seen in the picture but Glynis opened it and was very pleased I hadn’t forgotten her flowers.
I took the label off and it clearly stated that it was a STANDARD so I assumed they had sent the wrong one and dashed off an email to complain. The company was very good and said they would send a replacement bouquet as soon as possible.
In the meantime I had a look in the catalogue contained in the parcel with the flowers and to my surprise I found the same flowers, available in three sizes, but the sizes in the catalogue were Posy, Standard and Indulgent. The Catalogue STANDARD appears to be the same as the Website MEDIUM. I also noted that the flowers will be sent while they are still in bud, but the photo is taken when they are in full bloom, which might explain why the ones I received looked smaller than the picture in the catalogue.
So the second lot arrived (Standard size again) but it looks to me as if STANDARD is the middle size, so I probably got the ones I ordered after all.
Anyway I can’t complain any more since we got two lots of flowers for the price of one. The Customer service dept were very efficient and the problem only arose due to their own inconsistent labelling of the product. I shall have to check the web site again soon to see if they have changed the descriptions to match the catalogue and delivery label description.
